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Ohtooth offers a money back guarantee on all unused and unopened product returned within 14 days of the date of invoice (the “Guarantee Period”).
This return policy shall be applicable solely to ohtooth products purchased directly by a consumer, and in no way will apply to any products received by a consumer through a dentist, dental practice, 3rd party retailer or online retailer.
Prior to returning product, a valid Return Authorisation Number (“R.A.”) must be obtained within the Guarantee Period by contacting the ohtooth customers services via email info@ohtooth.com
Unfortunately, no return will be accepted without first obtaining a Return Authorisation Number. After obtaining a Return Authorization Number from the Customer Service Desk, the product must be returned, with the Return Authorization Number clearly marked on the outside of the box containing the product, to:
ohtooth, 17 Dromore Road, Hillsborough, Co Down, Northern Ireland, BT26 6HS
ohtooth will not accept any product that is damaged or used and no refund will be made for the costs of the initial shipping of the product.
The cost of return postage is to be payed by the customer and no refund will be issues for this.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be processed, within 31 days. We may need to contact you further to make the necessary arrangements to process the refund.
Contact the Customer Services info@ohtooth.com with any questions, and we will be happy to help you.
For customer service, sales or general enquiries please fill out our contact form and we will endeavour to get back to you as soon as possible.
Alternatively you can message us on Instagram or Facebook.
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